What is remote support?

DEFINITION: A secure service that allows a representative to help an end user solve computer problems, either by showing the steps to follow through screen sharing or with permission, by taking control of the computer and by performing a task of remotely.

Remote Support is a relatively recent and innovative technology that allows any user, whether at home or in the business, to enlist the help of an expert within minutes of encountering a problem or from those who need immediate assistance with a related problem. With the computer.

Who can benefit from remote support?

Within the confines of your home, it is simply a direct connection to an outside IT support company that can provide available help for your annoying and frustrating problems. Within any industry, it is a crucial addition to a business or office seeking cutting edge, affordable and efficient solutions to problems encountered on a daily basis. It can help standalone home and business users, entire networks, or mainframe servers alike.

It can be of help to anyone with a working internet connection and operating a PC, Apple Mac, or even an iPhone and other portable devices. No matter what country you are in, whether you are in a separate town or 5000 miles from each other, it is a safe, secure and easy way to seek computer help. Everyone can benefit from this external support service.

Is it really better than having an experienced technician always on site?

The simple answer to this is, if you want to save money by not paying the salary of an IT manager or IT support team, then yes. If an issue is resolved remotely, the company in charge of your Remote Support likely has an experienced team of technicians ready to address any issues, and as a result, support is often instant and more skilled. Remote support will allow you to get up and running much faster without having to wait for an onsite technician to visit you on your computer.

How does this technology work?

Remote Support technology is essentially a secure and encrypted tunnel between your computer and the Remote Support Technician. It’s safe, it’s secure, it’s fast, and you are in full control at all times and see everything the remote support technician is doing (and stop if you’re not satisfied). You can load the Remote Support application from your desktop or use a dedicated website to connect securely. The connection is always made by you, with your permission, and the technician will solve your problem once connected. It is very important and comforting for users to know that no one can simply access their system without first creating and accepting the session (as long as they are using a trusted Remote Support Company) and then allowing the technician to take control. Once the secure session is complete, it is terminated. This entire process ensures that your files, documents, and work are kept safe and private.

What is the verdict?

Why hire someone internally to support you (who has to prioritize their workflow), when you can count on a team of technicians to take care of your issues remotely? They won’t get in your way, they won’t charge you high costs for site visit hours, they will respond quickly when you need them, and most importantly, they will provide you with a very high level of service.

Ultimately, if you need immediate and qualified assistance, remote support should definitely be your first choice. However, if you prefer to wait an unknown amount of time before your issue can be resolved on the site, I suggest that you stick with your internal support department.